Frequently asked questions

Q: What areas does VIPet Sitters serve?

A: We service Burtonsville, Catonsville, Clarksville, Columbia, Dayton, Ellicott City, Elkridge, Fulton, Hanover, Highland, Laurel, Savage, Simpsonville, West Friendship and Woodstock.

Q: What type of pets do you care for?

A: We care for dogs, cats, and small caged pets. We do not care for reptiles, tarantulas, birds, aggressive dogs, livestock, farm animals, or for puppies or kittens younger than four months old.

Q: Are you bonded and insured?

A: We are Bonded and Insured with Business Insurers of Carolinas and Background Check through Sterling Talent Solutions so your home and pets are safe. Copies of insurance, bonding and back ground checks will be presented at our consultation and are available to view upon request.

Q. How do you keep the key I provide you safe?

A. The key is locked in a safe in our offices. The list of whom the key belongs to is kept in a separate place hidden.  Our insurance covers lost keys if anything should happen.

Q:  How far in advance can I book services?
 

A: You can book services up to one year in advance. We do require you make a deposit for one half hour of service to hold space for reservation more than seven (7) days from date of service.  Service for seven (7) or less days are due in full. Deposits are always refundable up 24 hours before service. Services canceled less than 24 hours will be charged a fee of one half hour of service.

Q: Are you available at the last minute?

A: Yes. Once your account is set up with us, we can care for your pet with very little notice if you have an emergency or last minute business trip. We do appreciate as much notice as possible. 

Q: Do you work on holidays?

A: Yes, VIPet Sitters is open 365 days a year 9:00AM to 9:00PM. (Additional charges may apply for holidays)


Q: How do I pay for services?

A: You can pay by cash or check during the initial home visit. Returned checks for no funds are subject to a $20.00 fee.

Q:  What is your cancellation policy?

A: You are required to give a 24-hour notice that you no longer need services in order to receive a credit or to avoid being billed for the next day's services. We only bill you for one half hour of service.

Q: What if I return early and no longer need services?

A: You will be billed for completed services only. A check will be mailed or delivered to you for services paid by cash or check. Services paid by credit card will be refunded directly to your credit card.  Refunds are issued as soon as possible and shouldn’t take more than seven days.

Q: If I’m delayed getting home, will you continue visiting my pet?

A: If you’re going to be delayed, please call or email use so we can continue visiting until we know someone is home. Payment for service extensions are due within seven (7) days from the date you return.


Q: Do you have a backup plan if you can’t get here?

A: Yes, we do. There should be no interruption in service due to illness or a family emergency.

Q: Do you provide overnight pet sitters?

A: We do not offer pet sitters who stay overnight at your home.

Q: Can I call or email you to see how my pet is doing?

A: Yes! We love to provide updates. We have a special cell phone number to call or text when you are away.

Q. How many times a day should I have a pet sitter come?

A. It is best to have a minimum of two visits per day for dogs and at least one visit per day for cats and other small animals. But we can come to be with your pets as many times as you would like.

Q: Will different people be visiting my pet?

A: We try to never switch pet sitters. General your pet will have the same pet sitter for the duration of your trip. However, due to weather or someone getting sick we sometime will switch sitters. Every pet does have a detail profile to follow so you should expect quality service every visit.

Q: Would you be willing to let my indoor/outdoor pet go out?

A: We require that pets stay inside while you are gone except for planned walks. If your pet should run away or get hurt while your away we do not want to be responsible.

Q: A friend is going to watch my pet. Can you come on the days they can’t make it?

A: Yes, we can come on the days that they can’t come.

Q: What if my pet becomes sick while I am gone. Will you take them to my veterinarian?

A: Yes we will. If your pet becomes ill we will contact you immediately. We will request you to leave sign instruction on which veterinarian to go to, what to do if that veterinarian is closed and arrange for a way to pay your veterinarian.

Q: Can you give my pet medicine?

A: I’m sorry but we do not give pets medicine at this time 

Q: What if my pet has special needs?

A: We can discuss your pet's special needs at the initial home visit and determine what services will be provided.